:root{--text:#6b6375;--text-h:#08060d;--bg:#fff;--border:#e5e4e7;--code-bg:#f4f3ec;--accent:#aa3bff;--accent-bg:#aa3bff1a;--accent-border:#aa3bff80;--social-bg:#f4f3ec80;--shadow:#0000001a 0 10px 15px -3px, #0000000d 0 4px 6px -2px;--sans:system-ui, "Segoe UI", Roboto, sans-serif;--heading:system-ui, "Segoe UI", Roboto, sans-serif;--mono:ui-monospace, Consolas, monospace;font:18px/145% var(--sans);letter-spacing:.18px;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light dark;color:var(--text);background:var(--bg);font-synthesis:none;text-rendering:optimizelegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}@media (prefers-color-scheme:dark){:root{--lightningcss-light: ;--lightningcss-dark:initial}}@media (width<=1024px){:root{font-size:16px}}@media (prefers-color-scheme:dark){:root{--text:#9ca3af;--text-h:#f3f4f6;--bg:#16171d;--border:#2e303a;--code-bg:#1f2028;--accent:#c084fc;--accent-bg:#c084fc26;--accent-border:#c084fc80;--social-bg:#2f303a80;--shadow:#0006 0 10px 15px -3px, #00000040 0 4px 6px -2px}#social .button-icon{filter:invert()brightness(2)}}#root{text-align:center;border-inline:1px solid var(--border);box-sizing:border-box;flex-direction:column;width:1126px;max-width:100%;min-height:100svh;margin:0 auto;display:flex}body{margin:0}h1,h2{font-family:var(--heading);color:var(--text-h);font-weight:500}h1{letter-spacing:-1.68px;margin:32px 0;font-size:56px}@media (width<=1024px){h1{margin:20px 0;font-size:36px}}h2{letter-spacing:-.24px;margin:0 0 8px;font-size:24px;line-height:118%}@media (width<=1024px){h2{font-size:20px}}p{margin:0}code,.counter{font-family:var(--mono);color:var(--text-h);border-radius:4px;display:inline-flex}code{background:var(--code-bg);padding:4px 8px;font-size:15px;line-height:135%}*{box-sizing:border-box;margin:0;padding:0}:root{--bg-primary:#0a0a0f;--bg-secondary:#12121a;--bg-tertiary:#1a1a25;--border:#2a2a3a;--text-primary:#fff;--text-secondary:#a0a0b0;--text-muted:#606070;--accent:#6366f1;--accent-hover:#818cf8;--success:#10b981;--warning:#f59e0b;--error:#ef4444;--positive:#22c55e;--negative:#ef4444;--neutral:#a0a0b0}body{background:var(--bg-primary);color:var(--text-primary);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Oxygen,Ubuntu,sans-serif;line-height:1.6}.app{flex-direction:column;min-height:100vh;display:flex}.nav{background:var(--bg-secondary);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;padding:1rem 2rem;display:flex}.nav-brand{align-items:center;gap:.5rem;font-size:1.5rem;font-weight:700;display:flex}.brand-icon{font-size:1.75rem}.nav-links{gap:2rem;display:flex}.nav-links a{color:var(--text-secondary);font-weight:500;text-decoration:none;transition:color .2s}.nav-links a:hover,.nav-links a.active{color:var(--text-primary)}.main{flex:1;width:100%;max-width:1200px;margin:0 auto;padding:2rem}.page{animation:.3s fadeIn}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.page-header{margin-bottom:2rem}.page-header h1{margin-bottom:.5rem;font-size:2rem;font-weight:700}.subtitle{color:var(--text-secondary)}.chat-page{max-width:800px;margin:0 auto}.chat-container{background:var(--bg-secondary);border:1px solid var(--border);border-radius:16px;overflow:hidden}.chat-box{flex-direction:column;min-height:400px;padding:2rem;display:flex}.chat-empty{color:var(--text-secondary);flex-direction:column;flex:1;justify-content:center;align-items:center;display:flex}.empty-icon{opacity:.5;margin-bottom:1rem;font-size:4rem}.hint{color:var(--text-muted);margin-top:.5rem;font-size:.875rem}.chat-response{flex:1}.message{gap:1rem;margin-bottom:1.5rem;display:flex}.message-avatar{background:var(--bg-tertiary);border-radius:50%;justify-content:center;align-items:center;width:40px;height:40px;font-size:1.5rem;display:flex}.message-content{background:var(--bg-tertiary);border-radius:12px;flex:1;padding:1rem}.message-content pre{white-space:pre-wrap;word-wrap:break-word;font-family:inherit}.kb-cited{border-top:1px solid var(--border);margin-top:1rem;padding-top:1rem;font-size:.875rem}.kb-entry{background:var(--bg-secondary);border-radius:8px;margin-top:.5rem;padding:.75rem}.session-info{color:var(--text-muted);margin-top:1rem;font-size:.75rem}.session-info code{background:var(--bg-tertiary);border-radius:4px;padding:.125rem .375rem}.chat-input{border-top:1px solid var(--border);background:var(--bg-tertiary);gap:.5rem;padding:1rem;display:flex}.chat-input input{background:var(--bg-secondary);border:1px solid var(--border);color:var(--text-primary);border-radius:8px;flex:1;padding:.875rem 1rem;font-size:1rem}.chat-input input:focus{border-color:var(--accent);outline:none}.chat-input button{background:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:8px;padding:.875rem 1.5rem;font-weight:600;transition:background .2s}.chat-input button:hover:not(:disabled){background:var(--accent-hover)}.chat-input button:disabled{opacity:.5;cursor:not-allowed}.admin-page{max-width:1000px;margin:0 auto}.back-link{color:var(--text-secondary);margin-bottom:1rem;font-size:.875rem;text-decoration:none;display:inline-block}.back-link:hover{color:var(--text-primary)}.dashboard{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1rem;display:grid}.stat-card{background:var(--bg-secondary);border:1px solid var(--border);text-align:center;border-radius:12px;padding:1.5rem}.stat-value{color:var(--accent);font-size:2.5rem;font-weight:700}.stat-label{color:var(--text-secondary);margin-top:.5rem;font-size:.875rem}.dashboard-links{grid-column:1/-1;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:1rem;margin-top:1rem;display:grid}.dashboard-link{background:var(--bg-secondary);border:1px solid var(--border);color:var(--text-primary);border-radius:12px;align-items:center;gap:1rem;padding:1.5rem;text-decoration:none;transition:all .2s;display:flex}.dashboard-link:hover{border-color:var(--accent);background:var(--bg-tertiary)}.link-icon{font-size:2rem}.sessions-list{flex-direction:column;gap:1rem;display:flex}.session-card{background:var(--bg-secondary);border:1px solid var(--border);color:var(--text-primary);border-radius:12px;padding:1.25rem;text-decoration:none;transition:all .2s;display:block}.session-card:hover{border-color:var(--accent)}.session-header{align-items:center;gap:.75rem;margin-bottom:.75rem;display:flex}.session-id{color:var(--text-muted);font-family:monospace}.status-badge{text-transform:uppercase;border-radius:4px;padding:.25rem .5rem;font-size:.75rem;font-weight:600}.status-badge.active{color:var(--success);background:#10b98133}.status-badge.closed{color:var(--neutral);background:#a0a0b033}.status-badge.pending{color:var(--warning);background:#f59e0b33}.sentiment-badge{border-radius:4px;padding:.25rem .5rem;font-size:.75rem;font-weight:600}.sentiment-positive{color:var(--positive);background:#22c55e33}.sentiment-negative{color:var(--negative);background:#ef444433}.sentiment-neutral{color:var(--neutral);background:#a0a0b033}.session-meta{color:var(--text-secondary);gap:1rem;font-size:.875rem;display:flex}.session-summary{color:var(--text-muted);margin-top:.75rem;font-size:.875rem;font-style:italic}.session-detail{background:var(--bg-secondary);border:1px solid var(--border);border-radius:12px;overflow:hidden}.detail-header{border-bottom:1px solid var(--border);padding:1.5rem}.detail-header h2{margin-bottom:.5rem;font-family:monospace}.detail-meta{color:var(--text-secondary);align-items:center;gap:1rem;font-size:.875rem;display:flex}.detail-section{border-bottom:1px solid var(--border);padding:1.5rem}.detail-section:last-child{border-bottom:none}.detail-section h3{text-transform:uppercase;color:var(--text-muted);margin-bottom:1rem;font-size:.875rem}.transcript{flex-direction:column;gap:1rem;display:flex}.transcript-message{background:var(--bg-tertiary);border-radius:8px;gap:.75rem;padding:1rem;display:flex}.transcript-role{text-transform:capitalize;min-width:60px;font-size:.875rem;font-weight:600}.transcript-content{white-space:pre-wrap;flex:1}.transcript-time{color:var(--text-muted);font-size:.75rem}.events-list{flex-direction:column;gap:.75rem;display:flex}.event-card{background:var(--bg-secondary);border:1px solid var(--border);border-radius:10px;padding:1.25rem}.event-header{justify-content:space-between;align-items:flex-start;margin-bottom:.5rem;display:flex}.event-type{color:var(--accent);background:#6366f126;border-radius:4px;padding:.2rem .5rem;font-family:monospace;font-size:.85rem;font-weight:600}.event-source{background:var(--bg-tertiary);color:var(--text-muted);border-radius:4px;padding:.15rem .4rem;font-size:.75rem}.event-id-badge{color:var(--text-muted);font-family:monospace;font-size:.75rem}.event-status{text-transform:uppercase;white-space:nowrap;border-radius:4px;padding:.25rem .5rem;font-size:.75rem;font-weight:600}.event-status.processed{color:var(--success);background:#10b98133}.event-status.pending{color:var(--warning);background:#f59e0b33}.event-meta{color:var(--text-muted);gap:1rem;margin-top:.25rem;font-size:.75rem;display:flex}.event-key{color:var(--text-secondary);margin-top:.5rem;font-size:.75rem}.event-key code{background:var(--bg-tertiary);border-radius:4px;padding:.125rem .375rem;font-size:.7rem}.event-payload{margin-top:.75rem}.event-payload small{color:var(--text-muted);margin-bottom:.25rem;display:block}.event-payload pre{background:var(--bg-tertiary);white-space:pre-wrap;color:var(--text-secondary);border-radius:6px;padding:.75rem;font-size:.75rem;overflow-x:auto}.event-section{border-top:1px solid var(--border);margin-top:.75rem;padding-top:.75rem}.event-section-title{color:var(--text-muted);text-transform:uppercase;margin-bottom:.5rem;font-size:.8rem;font-weight:600}.delivery-card{background:var(--bg-tertiary);border-radius:6px;flex-wrap:wrap;align-items:center;gap:.5rem;margin-bottom:.375rem;padding:.5rem .75rem;display:flex}.delivery-channel{background:var(--bg-secondary);border-radius:4px;padding:.15rem .4rem;font-size:.75rem}.chat-messages{flex:1;padding:1rem 0;overflow-y:auto}.chat-msg{gap:.75rem;margin-bottom:1rem;padding:0 1rem;display:flex}.chat-msg-avatar{background:var(--bg-tertiary);border-radius:50%;justify-content:center;align-items:center;width:36px;min-width:36px;height:36px;font-size:1.25rem;display:flex}.chat-msg-content{flex:1}.chat-msg.bot .chat-msg-content{background:var(--bg-tertiary);border-radius:12px;padding:.875rem}.chat-msg.customer .chat-msg-content{background:#6366f126;border-radius:12px;padding:.875rem}.chat-msg-text{white-space:pre-wrap;word-wrap:break-word}.typing-indicator{gap:4px;padding:4px 0;display:flex}.typing-indicator span{background:var(--text-muted);border-radius:50%;width:8px;height:8px;animation:1.4s infinite typing}.typing-indicator span:nth-child(2){animation-delay:.2s}.typing-indicator span:nth-child(3){animation-delay:.4s}@keyframes typing{0%,60%,to{opacity:.3}30%{opacity:1}}.session-analytics{border-top:1px solid var(--border);background:var(--bg-tertiary);flex-wrap:wrap;align-items:center;gap:.75rem;padding:.75rem 1rem;display:flex}.csat-badge{color:var(--accent);background:#6366f133;border-radius:4px;padding:.25rem .5rem;font-size:.75rem;font-weight:600}.escalated-badge{color:var(--warning);background:#f59e0b33;border-radius:4px;padding:.25rem .5rem;font-size:.75rem;font-weight:600}.session-id-badge{color:var(--text-muted);margin-left:auto;font-family:monospace;font-size:.75rem}.tickets-list{flex-direction:column;gap:.75rem;display:flex}.ticket-card{background:var(--bg-secondary);border:1px solid var(--border);border-radius:10px;padding:1rem}.ticket-header{align-items:center;gap:.75rem;margin-bottom:.5rem;display:flex}.ticket-id{color:var(--text-muted);font-family:monospace;font-size:.8rem}.ticket-title{margin-bottom:.25rem;font-weight:600}.ticket-description{color:var(--text-secondary);margin-bottom:.5rem;font-size:.875rem}.ticket-meta{color:var(--text-muted);font-size:.8rem}.priority-badge{text-transform:uppercase;border-radius:4px;padding:.2rem .5rem;font-size:.7rem;font-weight:600}.priority-low{color:var(--success);background:#10b98133}.priority-medium{color:var(--accent);background:#6366f133}.priority-high{color:var(--warning);background:#f59e0b33}.priority-critical{color:var(--error);background:#ef444433}.filter-bar{flex-wrap:wrap;gap:.5rem;margin-bottom:1.5rem;display:flex}.filter-btn{border:1px solid var(--border);background:var(--bg-secondary);color:var(--text-secondary);cursor:pointer;border-radius:6px;padding:.4rem .875rem;font-size:.85rem;transition:all .2s}.filter-btn:hover{border-color:var(--accent);color:var(--text-primary)}.filter-btn.active{background:var(--accent);border-color:var(--accent);color:#fff}.rules-list{flex-direction:column;gap:.75rem;display:flex}.rule-card{background:var(--bg-secondary);border:1px solid var(--border);border-radius:10px;padding:1rem}.rule-card.disabled{opacity:.5}.rule-header{align-items:center;gap:.75rem;margin-bottom:.5rem;display:flex}.rule-name{color:var(--accent);font-family:monospace;font-weight:600}.rule-desc{color:var(--text-secondary);margin-bottom:.5rem;font-size:.875rem}.rule-meta{color:var(--text-muted);margin-bottom:.5rem;font-size:.8rem}.rule-meta code{background:var(--bg-tertiary);border-radius:4px;padding:.125rem .375rem}.rule-config{gap:1rem;display:flex}.rule-config details{flex:1}.rule-config summary{cursor:pointer;color:var(--text-muted);margin-bottom:.5rem;font-size:.8rem}.rule-config pre{background:var(--bg-tertiary);white-space:pre-wrap;border-radius:6px;padding:.75rem;font-size:.75rem;overflow-x:auto}.audit-list{flex-direction:column;gap:.5rem;display:flex}.audit-card{background:var(--bg-secondary);border:1px solid var(--border);border-radius:8px;padding:.75rem 1rem}.audit-card.success{border-left:3px solid var(--success)}.audit-card.failed{border-left:3px solid var(--error)}.audit-header{align-items:center;gap:.75rem;margin-bottom:.25rem;display:flex}.audit-meta{color:var(--text-muted);gap:1rem;font-size:.8rem;display:flex}.audit-error{color:var(--error);margin-top:.25rem;font-size:.8rem}.kb-ref{color:var(--accent);margin-top:.25rem;font-size:.7rem}.kb-list{flex-direction:column;gap:1rem;display:flex}.kb-card{background:var(--bg-secondary);border:1px solid var(--border);border-radius:10px;padding:1.25rem}.kb-card-header{justify-content:space-between;align-items:center;margin-bottom:.75rem;display:flex}.kb-card-title{color:var(--text-primary);margin:0;font-size:1.1rem;font-weight:600}.kb-card-actions{align-items:center;gap:.5rem;display:flex}.kb-card-date{color:var(--text-muted);font-size:.75rem}.kb-card-content{color:var(--text-secondary);margin-bottom:.75rem;font-size:.9rem;line-height:1.6}.kb-card-tags{flex-wrap:wrap;gap:.375rem;display:flex}.kb-tag{color:var(--accent);background:#6366f126;border-radius:4px;padding:.2rem .5rem;font-size:.7rem;font-weight:500}.kb-form-card{background:var(--bg-secondary);border:1px solid var(--accent);border-radius:10px;margin-bottom:1.5rem;padding:1.5rem}.form-group{margin-bottom:1rem}.form-group label{color:var(--text-muted);text-transform:uppercase;margin-bottom:.375rem;font-size:.8rem;font-weight:600;display:block}.form-group input,.form-group textarea{background:var(--bg-tertiary);border:1px solid var(--border);width:100%;color:var(--text-primary);resize:vertical;border-radius:8px;padding:.75rem 1rem;font-family:inherit;font-size:.9rem}.form-group input:focus,.form-group textarea:focus{border-color:var(--accent);outline:none}.json-block{background:var(--bg-tertiary);border-left:3px solid var(--accent);white-space:pre-wrap;word-break:break-word;color:var(--text-secondary);border-radius:8px;padding:1rem;font-size:.8rem;line-height:1.5;overflow-x:auto}.loading,.empty-state,.error{text-align:center;color:var(--text-secondary);padding:3rem}.error{color:var(--error)}